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We usually reply within 1–2 business days (Monday–Saturday).
Quick answers
I paid for a chat but got no reply.+
Your 30-minute timer only starts when they reply. If nobody replies within 24 hours, the ₹49 is refunded to your wallet automatically — no need to contact us.
My wallet top-up hasn't shown up yet.+
Top-ups are credited after our team checks the payment screenshot, usually within a few hours on working days. Make sure the amount and UPI reference match your payment.
How do I cancel a mentor session?+
Cancel from My Bookings. At least 12 hours before the session you get a full refund; later, 50%. If the mentor cancels, it's always a full refund.
How long does mentor or recruiter verification take?+
We review company proofs and profiles, usually within 1–2 business days. You'll get a notification once it's approved.